Privacy Policy

Before we explain our privacy policy, let us reassure you that your personal data is a top priority for us at StayEasy Hotels. We value the importance of safeguarding your reservation details and are committed to protecting the confidentiality and safety of the information you share with us. This privacy policy describes how we collect, store, and safeguard your booking details, ensuring openness in our processes.

Introduction

Your trust is valuable to StayEasy Hotels and its affiliated services, and we want you to clearly understand how we collect, handle, and share data. This privacy notice explains our methods regarding the information we obtain when you visit any of our booking platforms, including but not limited to https://www.stayeasyhotels.com, access or use our mobile apps (the "Apps"), or complete hotel bookings through our various platforms, such as but not limited to our Websites, Apps, and service desk (the "Services"). You agree to the terms and conditions of this Privacy Policy and our Terms of Use by using any of our booking channels, hotel apps, or services offered online or offline.

Personal information

A. Guest Data That We May Collect: "Personal Information" is any detail that pertains to or uniquely identifies you as a hotel guest, such as:

Full guest names.
Booking contact details (email, phone number, address).
Payment card information.
Passport details (for international hotel stays).

How We Collect Guest Data

Guest information may be collected by us and our booking partners in various ways, including:

Through the booking engine: When you confirm a hotel room or sign up for offers, we may record your guest information.
Offline: When you call customer support, for example, we may collect your information offline.
From Other Sources: Where permitted by law, we may obtain your booking details from other sources, such as travel agencies, loyalty partners, social media platforms (including referrals from friends), and partner businesses.

3.How We Use Guest Data

We may use personal booking data to:

To process and confirm your room reservation or booking, including payment handling, contacting you, and providing required guest support. Passport details are used for guest check-in.
To respond to your inquiries and fulfill your requests, including sending booking confirmations.
To update you with important information, such as changes in booking terms, hotel policies, and guest services.
To the degree permitted by law, share promotional hotel offers we believe will interest you.
To show personalized hotel deals and packages, improving your booking experience.
To promote our partner hotels and accommodation services.
To allow participation in giveaways, reward programs, and loyalty promotions, and to manage these offers. Some activities may include extra terms that explain how we use guest information. By taking part, you accept such terms, so we suggest reading them carefully.
To enable guest-sharing features, such as recommending hotels to a friend via the platform. By using this, you confirm you can share your friend’s name and email.
For operational improvements such as audits, fraud detection, service enhancements, guest behavior analysis, and evaluation of promotional campaigns.
Where legally required or appropriate: (a) under local or international hotel law; (b) to respond to authorities; (c) to comply with legal procedures; (d) to enforce booking terms; (e) to protect our hotels, partners, and guests; (f) to ensure safety, privacy, or property; and (g) to pursue available legal actions or reduce potential liabilities.

4.How Guest Data May Be Shared

Your hotel booking details may be shared with certain organizations. Except for our corporate affiliates and service providers, these organizations are not under our control, and any shared data is subject to their privacy terms. We recommend reviewing their policies before confirming hotel services:
With partner hotels or travel agencies that manage room availability, tour packages, or hotel add-ons.
With hotel partners who may list their services through our platform, or third-party hotel suppliers linked to our website.
With service providers supporting payments, customer care, hotel IT systems, audits, or guest communication. They are bound by confidentiality terms and only use the data for authorized purposes.
With sponsors or partners of loyalty rewards, competitions, or booking promotions.
With message recipients to identify you as the sender. If you post reviews, comments, or feedback, your details may become public and visible to other hotel guests and users. Exercise caution when sharing.
Through linked social media activity, subject to your account settings, friends connected to you, and the chosen platform provider. Linking accounts authorizes data sharing under that platform’s rules. If you do not want this, avoid linking your accounts.
In case of business transactions such as mergers or acquisitions involving our booking business, data may be transferred to the acquiring entity under the same privacy terms.
As legally required: (a) to follow regulations; (b) to prevent fraud or misuse of booking systems; (c) to respond to authorities both locally and abroad.

5.Additional Information

Additional Booking Information We May Collect:

Any data that does not directly identify a guest or cannot be linked to a specific individual is called "Other Information." Such details are used like Personal Information only if law requires it. Examples of this include:

Device and browser data used for bookings
App usage information
Cookies, pixel tags, and similar booking tools
General demographic preferences shared by you
Aggregated booking statistics

6.How We Collect Additional Data

We and our service providers may gather additional hotel usage information in ways such as:

Via browser or device: Data such as IP address, screen resolution, device type, browser type, and app version are automatically collected for hotel system performance.
Through app use: As you access hotel apps, we may track log-ins, dates, and files stored for a better guest experience.
Using cookies: Cookies allow us to track booking behavior, time on site, hotel searches, and language preferences. For more, see our cookie policy.
Pixel tags: Used to measure booking campaigns, guest responses, and service performance.
Flash storage: Some hotel apps may use Flash or similar storage to enhance guest booking features. Settings can be adjusted on your device.
IP Address: Recorded to manage hotel booking traffic, detect errors, and improve system safety. It may also help identify general guest location.
Location: We may track location via GPS or Wi-Fi for nearby hotel recommendations or location-specific offers. You can disable this in your device settings.
From you: Any preferences you provide, such as bedding choice or meal requests, are recorded to enhance your stay.

7.Third-Party Services

The privacy policies of third parties, including hotel suppliers, intermediaries, or external websites linked on our booking site, are not governed by this privacy notice, and we take no responsibility for them (for example, social media widgets like "Share Hotel"). A link on our website does not mean endorsement of that service. Additionally, we are not liable for any personal booking information you voluntarily provide to third parties like Apple, Google, or Facebook when using their tools with our hotel booking apps.

8.Advertising Partners

When you browse and use our booking services and related hotel apps or travel sites, we may collaborate with advertising companies to display relevant hotel offers and packages. These companies may use cookies or tags to track guest behavior and interests across multiple devices, allowing them to serve you tailored hotel advertisements.

9.Data Retention

Unless longer retention is required by law, we will keep your personal booking information only as long as needed to fulfill the purposes stated in this privacy policy.